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To reach the people who make SCUBAzen, open settings, then help & feedback, and tap send feedback. Choose an idea or a problem, write a few words and tap send. We reply by email to the address you sign in with, and a report written without signal waits on your phone and sends when you’re back online.

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Open help and feedback

1

Open settings

Open the menu on home and tap settings.
2

Open help & feedback

Under app, tap help & feedback.
The page has two sections. The two document rows are marked browser because they leave the app and need a connection.

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Send an idea or report a problem

1

Tap send feedback

The form opens with the title tell us.
2

Choose what it is

Tap an idea (the default) or a problem.
3

Write it

For an idea, the box is labeled your idea. For a problem it’s what happened: say what you were doing when it went wrong. You can write up to 4,000 characters.
4

Add a screenshot (problems only)

Tap add a screenshot and pick a picture from your photo library. To take it off again, tap remove screenshot.
5

Send

Tap send. The button stays off until you’ve written something.
Above the buttons, the form tells you which email address the reply will go to. Your app version and your phone’s system version go with every report, so you don’t need to type them.

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About screenshots

  • Screenshots attach only to a problem. If you switch back to an idea, the picture isn’t sent.
  • The app shrinks the picture before sending and removes its hidden photo data, including any location a camera stored in it.
  • If the picture can’t be made small enough, you’ll see “that picture is too large to send”. Try a plain screenshot instead of a camera photo.
  • If you see “couldn’t add that picture”, the app couldn’t read it or wasn’t allowed into your photo library. You can still send the report without it.

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Report a problem from an error message

When something fails, the red notice at the bottom of the screen has a tell us button. Tapping it opens the same form, already set to a problem, with the notice’s words shown under what went wrong. Add what you were doing and tap send.

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Sending without a connection

After you tap send, the app waits a few seconds for our server.
  • If it gets through, you’ll see a notice saying it was sent and that we’ll reply by email.
  • If there’s no answer, you’ll see “saved on your phone”, meaning the report will send by itself when you’re back online. You don’t need to send it again.
  • If the report is refused outright, you’ll see “couldn’t send that” and your words stay in the box so you can try again.

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Rate SCUBAzen

Tap rate SCUBAzen to open SCUBAzen’s page in the App Store or Google Play, where you can leave a rating or review at any time. Separately, the app may occasionally show your phone’s own rating card after you save a dive from a trip you’re on or just back from. It only does this once you have at least three dives logged, never after something has gone wrong in the same visit, never within 30 days of sending feedback, and no more than three times in total, at least six months apart.

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Show tips again

SCUBAzen shows short tips the first time you meet something that isn’t obvious, and each one goes away once you’ve done the thing it describes or closed it. Tap show tips again to bring them all back, for example if you’re lending your phone to a friend. You’ll see “tips will show again.” The travel agent’s first-use note about what it reads is one of these tips, so it shows again too.

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What happens to your reports

A report is kept as a record and emailed to the SCUBAzen team, with your email address as the reply-to so the answer comes straight to you. If you later delete your account, the stored report’s text is kept, but your account, email address and screenshot are removed from it. The email the team already received, with your address and any screenshot, isn’t recalled. See Delete your account.