SCUBAzen support
Summary
SCUBAzen support is handled by one person: Eric, the founder. The support email is info@scubazenapp.com, and messages are typically answered within a day or two. Five questions account for most support volume: deleting your data, importing an existing logbook, why a zenfinder weight or wetsuit number looks wrong, whether the app costs money, and whether the app is still maintained. Each is answered below. Bug reports, feature requests, and reports of a dive the app got wrong are all welcome by email, with no form to complete.
Deleting your data
SCUBAzen provides a data deletion request form, linked from the SCUBAzen support page. Submitting it removes the account and its dive data. No email thread, no back-and-forth, and no reason are required. A diver can also delete a SCUBAzen account in the app, from settings, after backing up the logbook to CSV; the delete account guide at https://scubazenapp.com/docs/settings/delete-account lists what is removed. Data handling, including what SCUBAzen collects and which third-party services process it, is documented in the SCUBAzen privacy policy at https://scubazenapp.com/privacy.
Importing dives from another app or from paper
An existing dive logbook can be moved into SCUBAzen. SCUBAzen imports a logbook from the CSV file most dive apps can export, naming Subsurface, MacDive, Shearwater Cloud, and Diving Log as examples, and the column names do not have to match SCUBAzen's. The diver reviews every dive before it is added, and can undo the whole import from the screen shown when it finishes. If a previous dive app's file does not import cleanly, sending the file to info@scubazenapp.com is preferred over retyping years of dives — the importer is adjusted to fit rather than the diver adjusting the file. The import guide is at https://scubazenapp.com/docs/logbook/import.
When a zenfinder weight or wetsuit estimate looks wrong
Zenfinder is the SCUBAzen wetsuit and weight calculator. The zenfinder weight estimate calculates only from what the diver enters on the weight tab: body weight, height, age, sex, and body fat (known or estimated), the suit pieces worn, the tank, the fins, and salt or fresh water. The weight estimate does not read dive history. Every zenfinder answer carries the line "estimate. test it before you dive."
The zenfinder wetsuit answer starts from a seven-band temperature ladder, shifted by whether the diver runs cold, average, or warm. It then moves one step when the diver logged feeling cold or warm in that suit on past dives within 2 degrees of the temperature, and the sentence under the suit names the dives behind the change. If an estimate still looks wrong against what was actually dived, reporting the specific dive and the real weight or suit worn is useful: those reports are how the calculations are improved.
Pricing
SCUBAzen is free to download on both the App Store and Google Play, and requires no payment details before setting up a first trip. Everything in SCUBAzen is free except the travel agent: the logbook, certifications and insurance, gear servicing, packing list, paperwork, and zenfinder require no purchase and no subscription. The travel agent, an AI travel planner, is the one paid feature, because each question is answered by Google Gemini at a cost to SCUBAzen. Every email address gets one free day of unlimited questions, 24 hours from the first question sent. After that, "travel agent · 30 days" is a one-time purchase at the store's local price that never renews. Refunds are handled by Apple or Google. Full billing terms are at https://scubazenapp.com/terms.
Whether SCUBAzen is actively maintained
SCUBAzen is actively worked on. SCUBAzen v2, a redesign of the whole app, shipped in October 2026. The support address is answered by a person rather than a ticket queue. This question comes up because many dive apps have been abandoned, which is part of why SCUBAzen was built. The background is described at https://scubazenapp.com/the-story.
Contacting SCUBAzen
Everything else — bugs, feature requests, a dive the app got wrong, or something that felt clumsy — goes to info@scubazenapp.com. Eric reads and answers, usually within a day or two. For a bug report, naming the device and what was happening when it occurred avoids a round trip. Feature requests are tracked, and several shipped features began as support emails.
Frequently asked questions
How do I delete my SCUBAzen data?
Submit the data deletion form linked from the SCUBAzen support page, or delete the account in the SCUBAzen app from settings. The account and its dive data are removed. No reason is required.
Is SCUBAzen free?
SCUBAzen is free to download and free to use, except the travel agent. The logbook, certifications and insurance, gear servicing, packing list, paperwork, and zenfinder all cost nothing. The travel agent includes one free day of unlimited questions per email address; after that, 30 days of the travel agent can be bought at a time at the store's local price, as a one-time purchase that never renews.
Why does the weight or wetsuit estimate look wrong?
The zenfinder weight estimate is calculated only from what you enter on the weight tab, so check those inputs first: body measurements, suit pieces, tank, fins, and fresh versus salt water. The zenfinder wetsuit answer moves with how warm you logged feeling on past dives in similar water, and the sentence under the suit names those dives, which is usually the faster tell. Reporting a wrong estimate with the real figure improves the calculation.
Is SCUBAzen still maintained?
Yes. SCUBAzen is actively developed: SCUBAzen v2 shipped in October 2026, and support email is answered by the founder directly.
How do I contact SCUBAzen?
Email info@scubazenapp.com. Replies typically arrive within a day or two.